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Salesforce Certified Platform Strategy Designer Sample Questions (Q95-Q100):

NEW QUESTION # 95
Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?

A. Present research on climate change to the manufacturing team
B. Meet with the manufacturing team and give them feasible solutions.
C. Analyze internal systems through the lens of environmental risk.

Answer: C

Explanation:
The best way to build and rationalize a case with a new team on sustainability goals is to analyze internal systems through the lens of environmental risk, as this helps identify opportunities and challenges for improvement and aligns with the corporate value of sustainability. Meeting with the team and giving them feasible solutions or presenting research on climate change may not be persuasive or relevant enough for the team.

NEW QUESTION # 96
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A. Self-Service
B. Onsite Visit
C. Messaging

Answer: C

Explanation:
The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.

NEW QUESTION # 97
A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

A. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
B. Share stories from research that show the design team understands the customers' needs.
C. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.

Answer: C

Explanation:
The design team should provide a breakdown of the strategy, linking features with consumer benefits and outcomes, to address the concerns of the executive team. This helps communicate the value proposition and rationale of the product vision, and how it aligns with the business goals and objectives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/communicate-the-product-vision

NEW QUESTION # 98
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A. A journey map allows for the creation of a solution architecture diagram.
B. A journey mapping exercise will provide ail of their technical requirements.
C. A journey map will allow the developers to start building.

Answer: A

Explanation:
Engaging in a journey mapping workshop provides value by offering a holistic view of user interactions and experiences. For a Salesforce Architect, this understanding can inform the creation of a solution architecture diagram that aligns technical capabilities with user needs and journeys. The insights gained from the journey map ensure that technical solutions are user-centric and support the desired outcomes.

NEW QUESTION # 99
A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A. Analyze the feature feasibility and let technology drive future designs.
B. Test for desirability and refine ideas based on feasibility
C. Survey users and prioritize building their most desired features.

Answer: B

Explanation:
In the Design Thinking process, testing for desirability ensures that ideas meet user needs and preferences. Refining these ideas based on feasibility takes into account the practical aspects of implementation, ensuring that the prioritized opportunities are both desirable to users and achievable by the team.

NEW QUESTION # 100
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