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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q94-Q99):

NEW QUESTION # 94
What distinguishes 'continuous deployment' from continuous delivery?

A. Continuous deployment automatically deploys changes to production
B. Continuous deployment prevents frequent releases
C. Continuous delivery requires manual code integration
D. Continuous delivery eliminates testing activities

Answer: A

Explanation:
Continuous deployment is distinct from continuous delivery because it automatically moves validated changes into the live production environment. That is why option C is correct. In continuous delivery, changes are integrated, tested, and made ready for release, but a deliberate business or operational decision may still be required before deployment to production. In continuous deployment, that final manual release decision is removed, and successful changes flow directly into use. This requires strong automation, testing discipline, monitoring, and confidence in the deployment pipeline.

NEW QUESTION # 95
Why is it important to seek feedback before, during, and after each iteration?

A. To allow the team to follow the original design without interruption
B. To ensure that each iteration is aligned with changing circumstances
C. To document all activities in detail before starting the next iteration
D. To ensure the project plan remains fixed and unchanged throughout development

Answer: B

Explanation:
Seeking feedback before, during, and after each iteration ensures that the work remains aligned with evolving needs, priorities, and environmental changes, enabling timely adjustments and continuous improvement.

NEW QUESTION # 96
Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A. Operate
B. Transition
C. Support
D. Deliver

Answer: A

Explanation:
The operate activity has the primary responsibility for maintaining and monitoring digital products and supporting systems, so option C is correct. In ITIL, operate focuses on keeping live products and supporting environments functioning effectively. This includes monitoring system behavior, managing events, maintaining performance, ensuring reliability, and responding to deviations that affect product operation. Deliver is about providing services to users, including onboarding and service-level fulfillment. Support helps minimize the impact of incidents, issues, and disasters on users and services. Transition introduces new or changed products and services into the live environment. Operate is therefore the activity most closely associated with ongoing product health and technical stability. It provides the operational foundation that allows services to be delivered consistently and value to continue flowing.

NEW QUESTION # 97
What is a problem?

A. An incident that impacts critical services
B. An unplanned service interruption
C. A service access request from users
D. Root cause of one or more incidents

Answer: D

Explanation:
A problem is the cause, or potential cause, of one or more incidents, which makes option B correct. ITIL clearly distinguishes problem management from incident management. Incident management focuses on restoring service quickly after an interruption or degradation. Problem management looks more deeply at why incidents happened and how similar incidents can be prevented in the future. This is why the root cause idea is central to the definition of a problem.
An unplanned interruption is an incident, not a problem. A user request is a service request. A critical incident is still an incident, even if its impact is high. By separating incidents from problems, ITIL enables organizations to both restore service rapidly and reduce repeat disruption through analysis, learning, and long-term corrective actions.

NEW QUESTION # 98
Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A. Transition
B. Support
C. Design
D. Operate

Answer: B

Explanation:
Support is the activity focused on minimizing the impact of incidents and disasters when they occur, so option C is correct. In ITIL, support includes helping users, restoring normal service, handling incidents, and responding to issues that affect service quality or continuity. Its purpose is not only to react, but to reduce disruption to users and customers as much as possible. Operate maintains live products and supporting systems, while support deals more directly with service interruptions and the human-facing aspects of restoring service. Transition introduces changed products into the live environment, and design defines solutions before they are built. By placing emphasis on rapid assistance, recovery, and user impact reduction, the support activity plays a crucial role in service resilience and in maintaining confidence during service failures or disruptions.

NEW QUESTION # 99
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